This privacy policy tells you what to expect us to do with your personal information. Working Parent Coaching Ltd is committed to protecting and respecting your privacy. This policy applies to our use of all data collected by us or provided by you in relation to your use of the website and sets out the basis on which we will process any personal data that we collect from you or that you provide to us.

THE TYPE OF PERSONAL INFORMATION WE COLLECT

Information that you provide to us by completing forms on our website or via email - your name, email address, telephone number, nature of the enquiry.
Marketing preferences.
Payment details (including card or bank information for transfers and direct debits).
Information automatically collected by technology to power our site analytics and improve your browsing experience, including use of ‘cookies’ (see below for more information on the use of cookies on our website).

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To enquire about the services we provide.
To engage in coaching services and contracts.
To receive marketing emails or newsletters that you have opted in to.
We also receive personal information indirectly from the following sources, in the following scenarios:
Information automatically collected about your visit to the website, which includes your IP address, the dates, times and frequency with which you visit the website and the way you use and interact with its content.
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Data automatically collected using ‘cookies’, in line with the cookie settings on your browser. For more information about cookies and how we use them, please see the section below on ‘cookies’.

USE OF COOKIES

Cookies are small files or pieces of text that download to a device when a visitor accesses a website or app. Our website uses cookies and similar technologies to improve your browsing experience and to help us make improvements to website content and navigation.
Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to these cookies. For information about viewing the type of cookies dropped onto your device, click here to see the cookies Squarespace uses.
Functional and required cookies - These cookies can improve your browsing experience because they help websites remember preferences and help the customer to navigate or use key features on a website. These are always used on our website and allow Squarespace, our hosting platform, to securely serve this website to you.
Performance and analytics cookies - These cookies collect information about how visitors interact with the website, for example whether a page has been viewed and how the user navigated the website. These cookies are only used when you acknowledge our cookie banner.
By giving consent to the placing of cookies, you are enabling Working Parent Coaching Ltd to provide a better service and experience to you. You may, if you wish, deny consent to the placing of cookies, however certain features of the website might not function fully, or as intended.

HOW WE USE YOUR PERSONAL INFORMATION

We use the information you have given to us in order to:

Fulfill or respond to customer enquiries or to provide information that you request from us.
To carry out our obligations arising from any contracts entered into between us.
To notify you about changes to our service.
To provide you with information, products or services that you request from us, or that we think may be of interest to you, where you have consented to be contacted for such purposes. This includes, for example, newsletters or notification of special offers that you have opted in to receive.
To help us make improvements to website content and navigation

We do not disclose any personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.

Under the UK Data General Protection Regulation (UK GDPR) legislation, the lawful basis we rely on for processing this information are:

Your consent (you are able remove your consent at any time and can do this by emailing eve@workingparentcoaching.com).

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is stored on secure servers and we take all reasonable steps to ensure that your personal information is treated securely and in line with this privacy policy.

We keep personal information provided to us on our systems only for the period necessary to carry out our obligations arising from any contracts entered into or for other reasons outlined in this policy, where you have provided consent to be contacted for such purposes, or until you request that this data be deleted. We will then dispose of your information from our systems and records securely.

LINKS TO OTHER WEBSITES

Our website may, from time to time, contain links to other websites, including those of partner organisations. Please be advised that this privacy policy does not extend to your use of these websites. If you follow a link to any of these websites, please check their privacy policies before you submit any personal data to them. We do not accept responsibility or liability for the privacy policies on other websites.

SHARING INFORMATION OUTSIDE THE UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

Please contact us at eve@workingparentcoaching.com if you wish to make a request.

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

CHANGES TO THIS PRIVACY POLICY

Working Parent Coaching Ltd reserves the right to update or amend this privacy policy as we deem necessary or as required by law. Any changes we make to this policy will be posted on this page.

Last updated

11 June 2024

Contact details

eve@workingparentcoaching.com

Information that you provide to us by completing forms on our website or via email - your name, email address, telephone number, nature of the enquiry.

Marketing preferences.

Payment details (including card or bank information for transfers and direct debits).

Information automatically collected by technology to power our site analytics and improve your browsing experience, including use of ‘cookies’ (see below for more information on the use of cookies on our website).

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To enquire about the services we provide.

To engage in coaching services and contracts.

To receive marketing emails or newsletters that you have opted in to.

We also receive personal information indirectly from the following sources, in the following scenarios:

Information automatically collected about your visit to the website, which includes your IP address, the dates, times and frequency with which you visit the website and the way you use and interact with its content.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Data automatically collected using ‘cookies’, in line with the cookie settings on your browser. For more information about cookies and how we use them, please see the section below on ‘cookies’.

Cookies are small files or pieces of text that download to a device when a visitor accesses a website or app. Our website uses cookies and similar technologies to improve your browsing experience and to help us make improvements to website content and navigation.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to these cookies. For information about viewing the type of cookies dropped onto your device, click here to see the cookies Squarespace uses.

Performance and analytics cookies - These cookies collect information about how visitors interact with the website, for example whether a page has been viewed and how the user navigated the website. These cookies are only used when you acknowledge our cookie banner.

By giving consent to the placing of cookies, you are enabling Working Parent Coaching Ltd to provide a better service and experience to you. You may, if you wish, deny consent to the placing of cookies, however certain features of the website might not function fully, or as intended.

We use the information you have given to us in order to:

Fulfill or respond to customer enquiries or to provide information that you request from us.

To carry out our obligations arising from any contracts entered into between us.

To notify you about changes to our service.

To provide you with information, products or services that you request from us, or that we think may be of interest to you, where you have consented to be contacted for such purposes. This includes, for example, newsletters or notification of special offers that you have opted in to receive.

To help us make improvements to website content and navigation

We do not disclose any personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.

Under the UK Data General Protection Regulation (UK GDPR) legislation, the lawful basis we rely on for processing this information are:

Your consent (you are able remove your consent at any time and can do this by emailing eve@workingparentcoaching.com).

Your information is stored on secure servers and we take all reasonable steps to ensure that your personal information is treated securely and in line with this privacy policy.

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.